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Dr Smile is an aligner therapy service that provides a painless alternative to metal braces. The personalized dental correction company uses innovative technology to track dental progress and offers virtual checkups to provide superior dentistry services to their clients. Since this company’s launch, they have opened 250+ clinics across Europe and have helped over 20,000 happy customers achieve their best smiles.
The challenge
Disorganized data collection that slowed down decision making
After two years of operations and expanding into multiple business entities, the company’s financial process had grown in complexity, making it difficult to manage monthly reporting. Consolidating, cleaning, and presenting data from a variety of data sources became increasingly time-consuming for Dr. Smile’s Head of FP&A, Pierina Nuques. The goal was to automate the consolidation of the seven legal entities, enabling the FP&A team to drive decision-making through management performance analysis and insightful visuals shared with key stakeholders.
The solution
A fast onboarding experience
In order for the team at Dr Smile to create fast reports and revamp their internal processes, they needed a speedy onboarding process that could have their users adopt the platform in no time, Abacum met their expectations with an efficient implementation process, and provided their team with comprehensive training, allowing Pierina to create advanced reports directly in the platform in just four short weeks.
During the onboarding process, Abacum’s dedicated support team led a series of training sessions to educate Pierina and her team on the different features and functions of the platform. They were also given tasks to practice outside of these sessions to improve product adoption and comprehension. This in-depth training process along with weekly status updates allowed Pierina to fully understand the reporting capabilities within Abacum while also allowing her to be autonomous for all her financial reporting needs.
The Impact
Less time spent on reporting and more time spent on driving decisions
After the first four weeks, they were able to cut their month-end reporting time from almost two full days of work to just an hour. The Abacum platform completely automated their data consolidation process, which in turn allowed the team to spend more time on value-added analysis to support strategic decision-making among senior management. Nowadays, Pierina can not only create reliable month-end reports fast, but she is also able to collaborate with key stakeholders over vital metrics that make up the inner workings of the organization.
With greater insights, Dr Smile’s finance team can now paint a clearer picture of the company’s overall financials, help senior leadership navigate challenges, and inform critical business decisions - making it an invaluable strategic partner.
